Your Cart
No products in the cart.
Free shipping on all orders over $450
FAQs
If you still facing any quaries after faq then fell free to drop us a mail. We will get back to you as soon as possible
Refund
We offer refunds only in specific cases, such as receiving a damaged, defective, or incorrect item. Please review our refund policy for more details.
If you receive a damaged or defective product, please contact our support team at [your email] within 7 days of delivery. Provide clear photos of the product and packaging to process your claim.
We process orders quickly, so cancellations are only possible within 24 hours of purchase. If your order has already been shipped, we won’t be able to cancel it.
Once approved, refunds are processed within 5-10 business days. The time it takes for the refund to reflect in your account depends on your payment provider.
Unfortunately, we do not accept refunds or exchanges for incorrect size selection or change of mind. Please refer to our size guide before placing an order.
If your order does not arrive within 30 days, please contact us. We will investigate with the shipping provider and issue a refund if the package is confirmed lost.
Shipping costs are non-refundable, except in cases where we made an error in sending the wrong or defective item.
To request a refund, email us at support@outfitxpress.com with your order number, issue details, and supporting photos (if applicable). Our team will review your request and respond within 48 hours.
Delivery
Our standard delivery time is 7 to 10 days. However, delivery times may vary depending on your location and shipping carrier.
Currently, we only ship to selected countries. You can check the availability of delivery at checkout before placing your order.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website or the courier’s website to track your shipment.
If your order has not arrived within the estimated delivery time, please wait an additional 3-5 days as delays can happen due to customs or courier issues. If it still hasn’t arrived, contact our support team.
If you are not available, the courier will either leave a notice for reattempted delivery or drop the package at your nearest pickup location. Please check with the courier service for further assistance.
We process orders quickly, so address changes are only possible within 24 hours of placing the order. Contact our support team immediately for assistance.
If your order is confirmed lost by the courier, we will either reship the product or issue a full refund. Please contact us if your package has not arrived within 30 days.
At the moment, we do not offer express shipping. All orders are processed and shipped using standard delivery services.
Shipping charges depend on your location and will be calculated at checkout. There are no hidden fees, and all charges will be shown before you complete your purchase.
If you have any concerns regarding your delivery, you can reach out to us at support@outfitxpress.com or through our contact page. Our team will respond within 24-48 hours.
Shipping & Returns
Our standard shipping time is 7 to 10 days. However, delays may occur due to customs, weather conditions, or high order volumes.
We currently ship to selected countries. You can check if we deliver to your location at checkout.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s tracking page.
You can update your shipping address within 24 hours of placing the order. After that, changes are not possible as the order processing begins.
If your order is delayed beyond the estimated delivery time, please allow an additional 3-5 business days. If it still hasn’t arrived, contact our support team for assistance.
If your package is confirmed lost by the courier, we will offer either a replacement or a full refund.
Shipping charges vary based on location and will be displayed at checkout before completing the purchase.
We accept returns only in cases of damaged, defective, or incorrect items. Returns must be requested within 7 days of receiving the order.
To request a return, email us at support@outfitxpress.com with your order number, issue details, and clear photos of the product. Our team will review your request and respond within 48 hours.
Unfortunately, we do not accept returns for wrong size selection. Please refer to our size guide before placing an order.
Once your return is approved, the refund will be processed within 5-10 business days. The time it takes to reflect in your account depends on your payment provider.
We currently do not offer exchanges. If you received a defective or incorrect item, we will provide a replacement or refund.
Shipping charges are non-refundable, except in cases where we made an error in sending the wrong or defective item.
We do not accept returns for change of mind. Only defective or incorrect items are eligible for returns.
For any shipping or return-related concerns, email us at support@outfitxpress.com or visit our contact page. We will respond within 24-48 hours.
Payment
We accept the following payment methods:
Credit/Debit Cards (Visa, MasterCard, etc.)
Other secure payment gateways as listed at checkout.
Yes, we use SSL encryption and secure payment gateways to ensure your payment details are safe and protected. We do not store your credit card information.
Currently, we do not offer Cash on Delivery (COD). All payments must be made online at the time of purchase.
Your payment may be declined due to:
- Insufficient funds in your account
- Incorrect card details
- Bank security restrictions
- Expired card
If your payment is declined, try using a different card or contact your bank for assistance.
We do not charge extra transaction fees, but your bank or payment provider may apply additional charges based on their policies.
Yes, an invoice will be emailed to you after your order is confirmed. If you need a duplicate, please contact our support team.
Yes, we accept international payments. However, your bank may charge a foreign transaction fee, depending on their policy.
No, once an order is placed, the payment method cannot be changed. If you need to make changes, you can cancel the order (if within the allowed time) and place a new order.
At the moment, we do not offer BNPL services like Klarna, Afterpay, or ZipPay.
If you face any issues with payments, email us at support@outfitxpress.com or visit our contact page. Our team will assist you within 24-48 hours.