At OutfitXpress, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may return the product within 7 days of receiving your order, subject to the conditions outlined below.

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1. Return Conditions

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and with all tags and packaging intact.
• Returns are accepted if the product is damaged during shipping or does not match the description.
• Items that show signs of use, damage, or missing accessories may not be eligible for a refund.

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2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our Customer Support at info@outfitxpress.com within 7 days of receiving your order.
2. Provide your order number and a brief explanation of the reason for the return.
3. We will review your request and, if approved, provide you with a return label and detailed return instructions.
4. Securely package the item and send it back using the return label provided.

Once we receive your returned item, we will inspect it and process your refund accordingly.

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3. Refund Process

• Refunds will be issued via bank transfer to the same account used for the original purchase.
• Please allow 7-10 business days for the refund to reflect in your account, depending on your bank’s processing time.

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4. Return Shipping Cost

• We cover the return shipping cost for all approved returns, ensuring a hassle-free process for our customers.
• Customers may be responsible for shipping costs in cases where the return is due to reasons other than damage or incorrect item delivery.

For further assistance, feel free to contact us at info@outfitxpress.com.

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Cancellation Policy

1. Cancellation Period

• You can cancel your order within 24 hours of placing it, as long as the item has not been processed or shipped.

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2. How to Initiate a Cancellation

To cancel your order, please follow these steps:

1. Contact our Customer Support at info@outfitxpress.com with your order number and cancellation request.
2. If your order has not been processed, we will approve your request and confirm the cancellation.
3. Once the cancellation is confirmed, the refund process will be initiated.

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3. Cancellation Conditions

• If your order has already been processed or shipped, we cannot cancel it. However, you may still initiate a return once you receive the item.

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4. Refund Process for Cancellations

• If your cancellation request is successful, we will issue a refund to the original payment method.
• Refunds typically take 7-10 business days to reflect in your account, depending on your bank’s processing time.

For any additional inquiries regarding returns, refunds, or cancellations, please reach out to us at info@outfitxpress.com.

Thank you for shopping with OutfitXpress!