Frequently Asked Questions (FAQs)
Welcome to the Outfitxpress FAQ page! Here, we answer common questions to make your shopping experience as smooth as possible. If your query isn’t listed below, feel free to contact us at support@outfitxpress.com.
1. What is the estimated delivery time for my order?
We aim to deliver your order within 7 to 10 business days from the date of dispatch. Processing time is 1-2 business days.
2. Do you ship internationally?
Yes, we offer worldwide shipping. However, delivery times may vary depending on your location and customs regulations.
3. How much are the shipping charges?
We charge a flat shipping fee of $15 per product, regardless of the destination.
4. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your shipment on the courier’s website.
5. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- Other secure payment gateways as listed at checkout.
6. Can I change or cancel my order after placing it?
Orders can only be modified or canceled within the first 12 hours of placing them. Please contact us immediately at support@outfitxpress.com with your order details.
7. What is your return and refund policy?
If you are not satisfied with your purchase, you can request a return or refund within 14 days of receiving the item. Products must be in their original condition and packaging. Refer to our Return Policy for more details.
8. Are customs or import duties included in the price?
Customs and import duties are not included in the product price and are the responsibility of the customer. Please check with your local customs office for more information.
9. How do I contact customer support?
You can reach us via email at support@outfitxpress.com. We aim to respond within 24 hours.
10. Do you offer discounts or promotions?
Yes, we occasionally run special offers and discounts. Subscribe to our newsletter or follow us on social media to stay updated.
11. Can I place a bulk order?
Yes, we accept bulk orders. For inquiries, please contact us at support@outfitxpress.com with your requirements.
Thank you for choosing Outfitxpress! We’re here to make your shopping experience as hassle-free as possible.